Terms & Conditions

1. General Provisions

Lanes LLC, 10 Ahmed Zou Alfakar Street, [City / Governorate, Postal Code], Egypt ("Lanes" or "La Limo") enables its users to book chauffeured transportation through the La Limo mobile application and platform (the "La Limo Tools").

La Limo provides its transportation services through its own chauffeurs and through carefully selected partner chauffeurs and providers. Where a ride is performed by a partner provider, La Limo arranges and remains responsible for the service it provides to you under these Terms.

These Terms and Conditions ("Terms") form part of every agreement between you and La Limo for the booking and provision of these services. Any conflicting terms proposed by the user do not apply unless La Limo has expressly agreed to them in writing.

2. Booking and Conclusion of Contract

You book a ride by submitting a completed booking request through the La Limo Tools. By submitting a booking request, you make an offer to enter into a contract for the ride service described.

We first send you an email acknowledging that we have received your booking request. This acknowledgment confirms receipt only.

A contract is concluded only when we send you a separate booking confirmation by email for the requested ride. The booking confirmation sets out the agreed details of your ride.

3. Account Registration

To book through the La Limo Tools, you must register for an account. You confirm that all information you provide to us — or that is provided on your behalf — is complete and accurate, and you agree to keep it up to date. Registration by automated means is not permitted.

4. The Ride

4.1 Ride Types and Changes

Subject to local availability, La Limo offers point-to-point transfers (including airport transfers) and hourly bookings.

If the ride actually carried out involves additional effort because of requests that differ from the original booking, the chauffeur will accommodate these where possible. Additional effort may result in additional charges (see section 5). Subject to availability, you may request changes to a ride after the contract is concluded, which may also result in additional charges.

For a transfer, the displayed price is based on the start and destination addresses. Additional stops may incur an additional charge under the applicable price schedule.

An hourly booking begins at the booked pickup time and ends within the city area of the pickup location. If the ride goes beyond the city area, or if the booked number of hours or included kilometers is exceeded, additional charges may apply (see section 5).

4.2 Pickup Time

The agreed pickup time is the time stated in your booking confirmation.

For an airport or train-station pickup where you have provided a correct flight or train number, we track the scheduled arrival, and the agreed pickup time is adjusted automatically if your flight or train is delayed.

4.3 Vehicle Class

When booking, you can choose from different vehicle classes depending on local availability — for example Sedan, SUV, and Van, which may be offered in Lite, Luxury, or Electric variants.

The vehicles shown in the La Limo Tools are illustrative examples only. You book a vehicle class, not a specific make or model, and regional differences are possible. You will be provided with a vehicle of the class you booked.

4.4 Luggage, Animals, Children, and Capacity

The price in your booking confirmation includes the number of pieces of luggage stated in your booking.

Excess or bulky luggage (such as a wheelchair), weapons, or animals must be specified when booking. The chauffeur may refuse to carry luggage, weapons, or animals that were not agreed in advance — including animals not kept in a suitable, closed transport box — except where mandatory local law requires them to be carried. If additional items are carried by agreement, additional charges may apply (see section 5).

If you are travelling with children, you must specify, when booking, the number and age of the children and the type of child restraint required. The transport of unaccompanied minors may be refused; minor status is determined under the law of the place where the ride is performed.

The maximum number of passengers and the number and size of luggage for each vehicle are binding. The chauffeur may decline to carry passengers or luggage where, in their assessment, space or safety does not permit it.

4.5 Delays

Exceptional circumstances — such as strikes, severe weather, or similar events outside our control — can only be accommodated to a limited extent. In such cases, longer waiting times or short-notice changes may be unavoidable and must be accepted.

4.6 Cancellations and No-Shows

Cancellations. Cancellations made more than 24 hours before the scheduled pickup time are subject to a cancellation fee of 3% of the booking price, with the remainder refunded. Cancellations made 24 hours or less before the scheduled pickup time are charged in full. A cancellation is only effective when made using the cancellation function in the La Limo Tools.

Rebookings. Rebookings are generally treated as new bookings, and the cancellation rules above apply to the originally agreed ride.

No-shows. If you do not appear for a ride and do not cancel it, your claim to the ride lapses but the full price remains payable. A ride is treated as a no-show if you or your guest do not appear:

• within 30 minutes of the agreed pickup time at a standard pickup location; or
• within 60 minutes of the agreed pickup time at an airport or train station.

No-show rides are charged in full (waiting-time surcharges do not additionally apply), unless the chauffeur and guest have agreed a later pickup time by telephone.

4.7 Conduct During the Ride

For everyone's safety, the following applies during the ride:

• Applicable road-traffic rules apply to all passengers, including the obligation to wear a seatbelt, and the chauffeur's instructions must be followed at all times. The chauffeur is responsible for completing the ride safely. Passengers must not open doors while the vehicle is moving, throw objects from the vehicle, or lean out of it.
• Smoking is not permitted in the vehicle. If you or a guest smokes in the vehicle, you are responsible for the cost of cleaning and any resulting loss of use.
• Eating in the vehicle is discouraged.

5. Pricing and Payment

5.1 General Principles

Your booking confirmation states the price payable. The main factors are the vehicle class, the route, how far in advance you book, the pickup time, and (where relevant) the pickup location. Special requests — such as additional stops, bulky luggage, or child seats — may increase the price.

5.2 Changes to the Ride

You (or your guest) may change the ride after the contract is concluded and, where possible, after the ride has started. If you request an upgrade or additional service (more distance or hours), the actual service is recalculated and charged under the applicable price schedule. For hourly bookings, each commenced half hour counts as a full half hour for billing. If the booked distance or number of hours is reduced compared with the booking, the agreed price is unaffected.

5.3 Waiting Times and Additional Kilometers

For transfers, no surcharge applies for waiting times of up to 60 minutes after the agreed pickup time at airports or train stations, or up to 15 minutes in all other cases. Each additional minute of waiting time is charged pro rata at the hourly rate for the relevant city area and vehicle class, plus any applicable tax.

For hourly bookings, kilometers beyond those included in the booking are charged separately, based on the route prices for the booked vehicle class in the relevant city area, plus any applicable tax.

5.4 Payment

You pay for rides by credit or debit card. Any card fees are borne by La Limo; you bear any transaction fees arising from a bank transfer (for example, due to different currencies or accounts).

By adding a payment method to your account, you authorize La Limo and its payment service providers to collect and store your payment information, and the method is saved to your account. You may add more than one payment method, and you agree that La Limo may charge any of them for future transactions or fees. If your default payment method cannot be charged, you authorize La Limo to charge another available method on your account.

5.5 Reminders and Failed Payments

For each payment reminder we may charge a reasonable reminder fee. For a failed card charge, we may invoice you for the costs incurred (for example, bank or card-institution charges) and may charge a reasonable processing fee per incident.

5.6 Invoices and Due Date

We make your invoice available to you electronically in your account. Where you pay by card, the amount is due immediately. Where payment is by bank transfer, the term stated on the invoice applies.

5.7 Vouchers

Vouchers are single-use, may only be redeemed individually, may not be combined with other vouchers, and cannot be redeemed for cash.

6. Liability

La Limo is liable for damage caused intentionally or through gross negligence by La Limo or its agents. For damage caused by simple negligence, La Limo is liable only for breach of a material contractual obligation (an obligation whose fulfilment makes performance of the contract possible and on which you may reasonably rely), and only for foreseeable, typical damage. These limitations do not apply to liability for injury to life, body, or health, to any guarantee given, or to any liability that cannot be limited by law.

La Limo is not liable for the accuracy, reliability, completeness, or availability of free content and functions provided through the La Limo Tools, except where damage is caused intentionally or through gross negligence. La Limo does not guarantee that the La Limo Tools will be available without interruption or error.

La Limo accepts no responsibility for the content or functionality of third-party websites linked from the La Limo Tools; you access them at your own risk.

You will indemnify La Limo against claims and reasonable costs (including reasonable legal defense costs) that a third party asserts against La Limo because of your non-contractual use of the La Limo Tools or your breach of these Terms.

No liability is accepted for objects left behind in the vehicle.

7. Changes to the Service

La Limo may change the La Limo Tools at any time in a manner reasonable for you, in order to develop and improve them. La Limo may also suspend or discontinue its offer through the La Limo Tools for good cause.

8. Intellectual Property

The content made available through the La Limo Tools is protected by intellectual property law. La Limo grants you a revocable right to use the La Limo Tools for their intended purpose, subject to your compliance with these Terms. Any other use — such as modifying, copying, republishing, transmitting, or distributing the content — is not permitted.

9. Final Provisions

Entire agreement; written form. These Terms constitute the entire agreement between you and La Limo for the services covered. There are no side agreements. Amendments must be made in writing to be valid.

Set-off, retention, and assignment. You may only set off claims against La Limo, or assert a right of retention, where your counterclaim is undisputed or legally established. A right of retention may only be exercised in respect of claims arising from the same contractual relationship. You may not assign your claims under the contract to a third party without La Limo's express written consent.

Governing law and jurisdiction. These Terms and all legal relations between you and La Limo are governed by the law of the Arab Republic of Egypt. The place of performance and the place of jurisdiction is Cairo, to the extent permitted by law.

Severability. If any provision of these Terms is or becomes invalid, unenforceable, or incomplete, the remaining provisions remain in effect. The parties will replace any such provision with one that most closely reflects its intended meaning and economic purpose.